Below are a variety of questions about our services. If your particular question is not addressed below, feel free to contact us via our contact form.  

•    What is a Virtual Office?

A Griffin Pointe Virtual Office provides all the benefits of a premier office location, without all the overhead. Depending on the package you select you would be provided with a professional business address to use or you can utilize our receptionist services to take your calls so you never miss an important business opportunity. We can forward the calls to your home, cell phone, or to another associate. Even if you expand or relocate you never have to change your business address.

•    Do you have space available for me to meet my clients?

Yes, we have two (2) conference meeting rooms that are available for you to meet your clients. Our courteous receptionist will keep a schedule of the times you need to reserve the meeting rooms and can make sure special amenities requested are supplied. Griffin Pointe meeting rooms are your solution for low-cost fixed meeting space.

•    Is meeting room support available?

Yes, we have administrative staff on site available for your scheduling needs. Our staff can assist with your business needs to help you prepare for your meeting and can arrange for catering, copies, and many other special requests to help make your meeting a success.

•    How long does it take to get started?

In most cases it takes weeks or even months to find an office location to rent, purchase the fixtures and equipment required. Our executive offices can be ready within 48 business hours and sometimes sooner!

•    What will my address look like if I use Griffin Pointe Executive Offices?

You address will be:
YOUR NAME/COMPANY NAME  5055 ENTERPRISE BLVD. SUITE ____ TOLEDO, OH 43612

•    Can you assist customers out of the country?

Absolutely, we can receive your mail on your behalf and ship it to you once a week, once a month, or as often as you would like.

•    How often can you forward my mail?

We can forward your mail as often as you would like: daily, weekly, or monthly. Your incoming mail can be shipped expedited overnight, two-day, or standard ground. You choose the method and the frequency.

•    Is mail pick-up available?

Yes, you can pick-up your mail at no charge between normal business hours Monday through Friday 8:00 a.m. to 5:00 p.m EST.

•    What about certified or registered mail that requires a signature?

Your authorization to us to receive your mail is for all types of mail, including certified and registered. We will sign for all your mail. When you pick it up from us you will sign our release form that you acknowledge it required a signature. If we are shipping your mail to you it will be shipped using a method requesting a signature from you and can be expedited if you need.

•    Do you release personal information to the Post Master Office or law enforcement agencies?

As an authorized Private Mail Box center we are required to release information to the Post Master and to law officials if the proper documentation is presented.

•    How will I know when my postage deposit has reached the minimum deposit level?

You will receive an email from our office when your deposit has reached the minimum $10.00 balance. Additional funds will need to be deposited once you reach the $10.00 minimum in order to continue utilizing this service.

•    Can we make temporary changes to where our mail should be forwarded?

Yes, you would need to supply us with the address in writing and provide adequate time to make the change. We cannot be held responsible for you not receiving your packages if you make the request after your packages have been sent.

•    What happens if you get mail for us after we have given you written notice to terminate our services?

If it is first-class or parcel post mail (air or surface first-class, priority, overnight, registered or certified), we will return to sender unless you have left a deposit on your account to have your mail forwarded. The Post Office will not return other classes of mail without additional postage, so therefore those will be discarded.

•    Do you accept parcels?

Yes we accept packages from all carriers such as FedEx, UPS, USPS and DHL. Large packages over 5 pounds will be received through our warehouse service group and special warehouse service fees will apply depending on the size of the shipment and how long it is stored. Permission to have large shipments sent to us must be pre-arranged and would be handled through our warehouse division. What sets us apart from others is that we have loading docks and warehouse equipment geared toward large shipping and receiving. We have the capability to ship a sized shipment and offer great discounts.

•    Do you require an I.D. to set-up an account to receive my mail?

Yes, two forms of I .D. are required, one must be a picture I.D. and the other must verify your current mailing address. We adhere to the U.S. Postal regulations and require completion of PS Form 1583. If you do not have the proper I.D. you cannot set-up a mailing account with us.

•    How does call forwarding work?

A professional receptionist will answer your calls on behalf of your business based on the specific instructions provided. The receptionist will seamlessly forward your calls to your specific number as directed by you. When you are traveling you can set your guidelines differently as you need. We can also send your calls to a customized voicemail system so you can retrieve them at a later time.

•    Can your address be used for job applications and interviews?

Yes, we can keep your employee or job openings search private so you do not have an organized line of people knocking down your door. We can receive the resumes at our address and forward them to you. You can also conduct interviews in one of our professional meeting rooms (subject to availability).